FAQ : Frequently asked questions

To place an order please follow these steps:

1. View the items you are interested in and add them to the basket.

2. If you wish to continue shopping, click on "continue shopping" and repeat the previous step. If you wish to confirm your order, select the "order" button. You will then be asked to identify yourself and enter the necessary information for the billing and delivery of your items.

3. Carefully fill in and check your contact details, delivery address and billing address.

4. Select a delivery method from the options provided.

5. Choose a payment method.

6. You will receive a confirmation of your order by email. If you do not receive it, please check your spam.

Pylones reserves the right not to confirm an order for any reason (a problem with the order received, a problem with the supply of items).

Gift wrapping for large items such as furniture or shopping trolleys is not provided.

We do our utmost to deliver your items in perfect condition. However, it is not excluded that an incident occurs and we apologise for this.

If you notice at the time of delivery that your parcel is damaged, you have two options:

- Refuse the package, which will then be returned directly to the sender.

- Receive the package and report the damage to the packaging.

Then contact our Customer Service within 24 hours via the contact form and provide the following information :

- a photo of the entire package (outside) with the label visible.

- a photo of the opened package showing the contents.

- a photo of the damaged part of the item.

If the package is intact but an item has arrived damaged or broken, contact our Customer Service immediately via the contact form and provide a photo of the damaged item. Our team will deal with the problem as soon as possible.

You can view and download your invoice at any time from your account, under the heading "my orders".

In order to deliver your order as quickly as possible, we have reduced our preparation and dispatch times to a minimum. Therefore, it is not possible to modify or cancel your order. If you have forgotten an item in an order that has already been placed, you can simply place a second order with the additional item. It will be sent to you as a separate package, will have a different order number and a different tracking number.

You can return your order directly to the shop or send it back to us, at your expense, to the following address

PYLONES SAS

Service Internet

41 avenue de l'Agent Sarre

92700 Colombes France

You may also refuse to accept the package. In this case, the package will be returned to the sender and you will be reimbursed according to the deadlines indicated in our general sales conditions.

Several payment methods are available: credit card (Visa or Mastercard), PayPal or "Illicado" gift card.

We do not accept orders by telephone. Your order must be placed on our website www.pylones.com

In our parcels, we only enclose the delivery note where you will find the list of products ordered without mentioning the price. However, you can download or print your invoice in pdf format in your personal space (History and details of my orders).

Because each Pylones customer is unique, we offer you the possibility to request free gift wrapping for the products you order on the site.

To do this, select the "I would like to have a gift wrap" box. Please note that when the delivery address is different from the billing address we will wrap the products directly.

If the two addresses are the same, we will provide you with everything you need to make beautiful gift packages in the Pylones colours! If you want us to wrap the products anyway, please specify this in the box where you can add a comment to your order.

If you would like to add a personalised message to your gift, you can also enter your text in the message section of your order.

Please note that we do not provide gift wrapping for bulky items such as shopping trolleys, tables, chairs...

Using them is easy:

1. Put together your basket with the product(s) of your choice (depending on the conditions of the offer)

2. Go to your basket and enter the promotional code in the box below the summary of your order

3. Click on "Ok" and enjoy your discount!

Please note that most discount codes are only valid for a limited time and on certain products or product categories. Remember that promotional codes can only be applied at the time of ordering and cannot usually be combined with other offers. You can find all the conditions relating to the promotional codes on the offer banner or on the e-mailing received.

When you reach the €60 threshold, we'll give you a nice shopping bag in the Pylones colours to accompany you on your shopping spree! The size and colour of the bag may vary randomly depending on our stocks. Our little gift will be a surprise until your package is opened!