Terms of Sale

The general conditions of sale detailed below apply to all orders placed with PYLONES SAS for all products and services available to purchase on the WWW.PYLONES.COM website. By placing an order online, you are agreeing unreservedly to the general conditions of sale. PYLONES may change the general conditions of sale at any time. The conditions that apply are those in force on the website at the time you place your online order.
The website is available in four languages: French, English, German and Italian. To choose a language, click on the relevant flag at the top of the page.

PYLONES SAS
Share capital: €350,000
RCS NANTERRE 332 251 875
Head office: 41 avenue de l'Agent Sarre
92700 Colombes, France

Contents

Ordering
Creating an account
Prices and payment methods
Shipping charges
Countries covered
Delivery
Secure payment 
“Satisfied or your money back!”
Free gift wrap
Cooling-off period
Guarantees 
Disputes & Applicable Law
Personal information
Intellectual property
Loyalty Programme "MyPylones"
The E-Gift Card
Contact
Cooling-off period request

Order

How to place an order:

1. View the item(s) you are interested in and add it/them to your basket. The basket constitutes your purchase order.
2. If you would like to continue shopping, click on "continue shopping" and repeat the first stage. If you are ready to confirm your order, click on the “order” button. You will then see a summary of your order, at which point you can amend it, or confirm it by clicking on "order". You will then be asked to log in and enter delivery and invoicing addresses for your items.

To log in, you can either create an account or log in using your email address and password (if you already have an account), or enter the information requested for an instant purchase.

3. Fill in your personal details and delivery and invoicing addresses, and check them carefully.

You are bound by the details that you provide on this website. In the event of incorrect delivery details, neither the website nor the PYLONES company shall be held liable should it not be possible to deliver the item(s) in question.

4. Select a delivery method from the options available for an address in France (mainland France, Corsica and Overseas Territories). For all other destinations, just one delivery method is available.

5. Choose a payment method. You must state that you are legally authorised to place an order, before confirming your details and selecting a payment method. Your order is now confirmed and constitutes a binding commitment on your part that can only be reversed under specifically defined circumstances laid down in these conditions.

6. You will receive an email confirmation of your order. Should you not receive this email, please check your spam folder. PYLONES reserves the right not to confirm an order for a particular reason (for example, a problem regarding the order placed, or a problem supplying the item(s) in question).

Creating an account

To create your account, simply enter the requested information in the fields required:

-       Email address
-       Password
-       Address(es) and telephone number(s).

 You will then be able to use this area to:

-       View your order history and details
-       Manage any item returns
-       Manage your credits
-       View and amend personal details
-       View your discount vouchers
-       View your lists and notifications

Prices and payment methods

Item prices are show in euros (€), in pounds sterling (£), in Swiss francs (CHF) or US dollars ($), depending on the choice of currency.

For orders within the European Union, prices are inclusive of VAT.

For orders outside the European Union (to the United States, for example), any items purchased are invoiced exclusive of VAT. If you do not enter a delivery address (stage 4), the price of the item(s) in your basket will include VAT. Once you insert a delivery address that is outside the European Union, the price of the item(s) in your basket will be displayed without VAT.

Customs duties and other local, state and import taxes may also be charged. You are solely responsible for paying these additional costs and fees.

Prices do not include shipping charges.

The full price must be paid when the order is placed. Once you have confirmed your order, you are required to pay the price shown.

This can be done either:
- as a card payment, where you are redirected to the secure HIPAY page and required to complete the details requested: account name, card number, etc.

- or with PayPal (either through your PayPal account or on your bank card via PayPal). You will be redirected to PayPal’s secure payment page.

An e-invoice, showing VAT if applicable, will be emailed to the customer once payment has been made. This invoice will also be available to view and print in the customer account area online, if one has been created, or via the “track my order as a guest” link, sent by email.

PYLONES retains full ownership over all ordered items until the purchaser has fulfilled all their obligations in their entirety, not least full payment of the order price.

Shipping costs

Shipping costs are based on the delivery address, the service selected, and the weight of the order. Shipping costs are shown in your basket once you have entered the delivery address in your account. If you are ordering without creating an account, the relevant shipping costs will be shown at stage 4 – “Delivery”. Until a delivery address is entered, shipping costs are estimated for deliveries in mainland France.

Shipping is free (except for express delivery) :

-       for all orders over €59 incl. VAT for deliveries within mainland France.
-       for all orders over €69 incl. VAT for the following destinations: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

For Switzerland: As a reminder, our products are shipped from France. As with any shipment coming from a country outside Switzerland, it is subject to value-added tax (VAT) as well as Swiss customs duties. Shipments are taxable if they reach or exceed the value of 63 Swiss francs, including shipping fees. Customs duties are calculated upon arrival in Switzerland, based on the type of goods (contents of the shipment) and their weight. Please note that these additional costs and duties are your responsibility and are entirely at your charge. 

Countries covered

The website can deliver orders to all of the following countries and territories:

Algeria, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxemburg, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Moldova, Montenegro, Morocco, Netherlands, New Caledonia, New Zealand, North Macedonia, Norway, Oman, Philippines, Poland, Porto Rico, Portugal, Qatar, Reunion Island, Romania, Saint Barthélemy, Saint Pierre and Miquelon, Saint-Martin, San Marino, Saudi Arabia, Singapore, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Swiss, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam, Wallis and futuna.

Delivery

Shipping

Orders are shipped from France every working day between Monday and Friday. No orders are shipped on Saturdays, Sundays or public holidays.

Public holidays 2023:

1^st January (New Year)
10^th April (Easter Monday)
1^st May (Labor Day)
8^th May (Victory in Europe Day)
18^th  May (Feast of the Ascension)
29^th  May (Whit Monday)
14^th July (National Day)
15^th August (Assumption)
1^st November (All Saints' Day)
11^th November (Armistice)
25^th December (Christmas)

All orders are dispatched according to stock availability.

In the event that all or part of an order is unavailable, once the order has already been placed, PYLONES undertakes to notify the customer by email. The customer can then choose:

- once they have confirmed the length of the delay, to postpone their order until all the items become available,

- or to select another item of an equivalent price that is currently available,
- or to receive a refund for the item out of stock, whilst retaining the rest of their order,
- or to cancel their order completely and receive a full refund.

Delivery times

Delivery times are shown when a delivery service is selected. Customers should allow 2 to 3 working days for deliveries in mainland France, 5 to 6 working days for a delivery within Europe and 8 to 10 working days for other destinations.

Should a delivery be delayed by more than 7 days, we agree to compensate you with a voucher worth 10% of your order.

PYLONES cannot be held liable if the laws, regulations or any other event result in your order being held at international borders.

Delivery by Colissimo

PYLONES has chosen Colissimo by La Poste, which offers the following four delivery options, in accordance with their general conditions of sale:

Colissimo – By La Poste. With So Colissimo, you can now select the post office you want to collect your order from (without it first being delivered to your home). You will be notified by email and text message once your parcel is ready for collection. Simply present your item delivery slip to the post office within 10 working days. After this period, your parcel will be returned to the sender. This option is only available for mainland France and Corsica

PickUp collection point or PickUp Station locker. With So Colissimo, you can now choose any one of 5,500 different stores, either local or near your workplace or holiday location, where you would like to collect your parcel. You will be notified by email and text message once your parcel is ready for collection. Simply present your item delivery slip to the post office within 10 working days. After this period, your parcel will be returned to the sender. This option is only available for mainland France and Corsica:

Colissimo Domicile – no signature required.            Your order will be personally hand-delivered or delivered to your letter box. If your parcel is too large to fit in your letter box, it will be left at your local post office for collection. You will then have 10 working days, from when your order arrives at the post office, to collect it. You will be required to show one piece of ID. After this period, your parcel will be returned to the sender. You will always be notified by email 24 hours before your order is delivered. This option is available for mainland France, Corsica and Overseas Territories

Colissimo Domicile – signature required.            Your order will be personally hand-delivered and must be signed for. If you are not in, it will be left at your local post office for collection. You will then have 10 working days, from when your order arrives at the post office, to collect it. You will be required to show one piece of ID. After this period, your parcel will be returned to the sender. You will always be notified by email 24 hours before your order is delivered. This option is available for all countries covered.

Delivery by Chronopost

Chronopost Domicile - Express delivery. For orders before 2 pm (UTC +2), your order will be delivered to you in 24 hours or more depending on your country. Click here to discover the delivery time for your country. If necessary, you could ask for a new delivery date or for a delivery in a pick-up point. You can track your package on chronopost.fr/en or on the app Chronopost.
 
Chronopost Relais Europe – Pick-up point express delivery. For orders before 2 pm (UTC +2), your order will be delivered to a Chrono Pick-up point in 48h or more depending on your country. Click here to discover the delivery time for your country. You can track your package on chronopost.fr/en or on the app Chronopost.

Chronopost - Express delivery abroad. For all orders before 2 pm (UTC +2), your order will be delivered to your home in 1-3 days in Europe, 48h to Overseas France and 2-5 days in the rest of the world. If necessary, you could ask for a new delivery date or for a delivery in a pick-up point. You can track your package on chronopost.fr/en or on the app Chronopost.

Chronopost - Pick-up point express delivery (Europe only). For all orders before 2 pm (UTC +2), your order will be delivered to a pick-up point in 1-3 days. You can track your package on chronopost.fr/en or on the app Chronopost.

Details on Chronopost delivery time

Your mobile phone number is not required by PYLONES but by Colissimo and Chronopost, to ensure safe delivery of your order.

Receiving your order

You should always check the contents and condition of your parcel upon delivery before signing the delivery note, if applicable. You should automatically notify us of any complaints regarding the delivery (breakages, damage, damaged packaging, missing item(s) with regard to the delivery note, etc.) as soon as possible after receiving your order. Please remember that once you have physically taken ownership of the item(s) ordered, you become responsible for the risks of item loss and/or damage.

Secure payment

The payment security protocol used is HIPAY. It guarantees total confidentiality of personal information transmitted on Internet. Therefore, credit card information is not stored on the site and payment can only be viewed in encrypted form with SSL (confirmed by "https" in the URL displayed on the browser). The bank details are stored on the server of the HIPAY company in an encrypted form only for the period strictly necessary for the management of the relationship with the customer, which can not in any case exceed two years from the last order. In accordance with the Data Protection Act of January 6, 1978, you have at any time the right to access, rectify and oppose all your personal data by writing and justifying your identity to [email protected].
- With PayPal (either through your PayPal account or on your bank card via PayPal), You will be redirected to PayPal’s secure payment page.

”Satisfied or your money back”

Exchange

Once you have received your parcel, you can exchange all or any of the items ordered during a period of 30 calendar days, either by visiting a Pylones Store or by returning them to us at PYLONES SAS, Service Internet, 41 avenue de l’Agent Sarre, 92700 Colombes, France.

For all purchases made between 1 November and 31 December, returns are possible until 31 January of the following year.

Refunds

Once you have received your parcel, you can request a refund for all or any of the items ordered during a period of 30 calendar days, either by visiting a Pylones Store or by returning them to us at PYLONES SAS, Service Internet, 41 avenue de l’Agent Sarre, 92700 Colombes, France. For more information, please consult the dedicated page.

For all purchases made between November 1st and December 31st, returns are possible until January 31st of the following year.

Exchanges and refunds

You are responsible for paying the cost of returning any items. Items must be accompanied by proof of purchase (internet invoice or till receipt). They must be un-used, undamaged and in their original packaging. PYLONES cannot exchange or refund any items returned that are lost in transit unless tracking proof is provided. PYLONES will be responsible for sending the parcel containing the exchange items.
Personalized jewelry cannot be exchanged or refunded.

Please feel free to contact our customer service team, who will do their utmost to answer your query.

Free gift wrap

Because each PYLONES customer is unique, we offer a free, bespoke gift-wrapping service for any items you buy from our website. To choose this option, select the “Please gift-wrap my order!" box when placing your order. If you would prefer to receive the gift-wrap separately and wrap your items yourself, please specify this in the message box provided. If you would like to include a personalised message with your gift, you can also insert the text into the message box when placing your order.

Cooling-off period

Once you have received your parcel, you have a cooling-off period of 30 calendar days in which you can change your mind (without needing to provide a reason). We refund all new items in their original packaging.

To exercise this right, you must:

1. inform PYLONES of your decision. You can download the cancellation form below, but you do not need to use this form. You can send your cancellation by post to PYLONES SAS, Service Internet, 41 avenue de l’Agent Sarre, 92700 Colombes, by fax to 01 56 83 81 00 or using the contact form.
2. You should return the ordered items to be cancelled to PYLONES SAS, Service Internet, 41 avenue de l’Agent Sarre 92700 Colombes, France, or bring them back to any Pylones store.

Any items cancelled within the above time period will be refunded up to the price of the item(s) only. Fixed shipping costs will also be refunded except in the case of a partial order cancellation.

You are responsible for paying the cost of returning any items. Items must be un-used and undamaged. PYLONES cannot refund any items returned that are lost in transit unless tracking proof is provided.

Guarantees

PYLONES is responsible for any compliance failures in the item sold, in accordance with articles L217-3 to L217-4 of the French Consumer Code, partially reproduced below.

Art. L. 217-4. “The seller delivers items in compliance with the contract and responds to existing compliance failures at the time of issue. The seller also responds to compliance failures resulting from packaging, assembly and installation instructions when these are their responsibility in the contract or have been carried out under their responsibility.”

Art. L 217-5. “The item complies with the contract: 1° If it is fit for the usage normally expected of a similar item and, if applicable: - if it matches the description provided by the seller and possesses the qualities that the seller has given the buyer, in the form of a sample or a model; - if it displays the qualities that a buyer can legitimately expect with regard to public claims made by the seller, by the producer or by their representative, particularly in terms of advertising or labelling; 2° Or if it displays the characteristics defined by mutual agreement by the parties or is fit for any special usage researched by the buyer, brought to the attention of the seller and accepted by the latter.

Art. L. 217-12. “Action resulting from the compliance failure is limited to two years from when the item is delivered."

PYLONES is also legally required to guarantee against hidden defects under the conditions set out in articles 1641 to 1648 of the Civil Code, as well as article 2232 of the same code, partially reproduced below.

Art. 1641. “The seller is responsible for guaranteeing against all hidden defects in the item sold that could make it unsuitable for its intended usage, or that could compromise this usage, and that the buyer would not have purchased or would have paid less for, if they had known.”

Art. 1648 – paragraph 1. “The action resulting from latent defects must be brought by the buyer against the seller within two years from the moment the defect was discovered."

Art 2232 of the Civil Code: “Postponing the start date, or suspending or discontinuing the limitation period will result in the extension of the extinctive limitation period to over 20 (twenty) years from the date on which the entitlement arose. The first paragraph does not apply to the cases mentioned in articles 2226, 2227, 2233 and 2236, in the first paragraph of article 2241 and article 2244 . Neither does it apply to actions relating to the capacity of persons."

PYLONES thereby reminds the consumer that, under the legal compliance guarantee framework:

- the consumer has two years to bring any action, from the date on which the item was delivered;

- The consumer can choose to have the item either repaired or replaced, subject to the cost conditions laid out in article L. 217-9 of the Consumer Code “In the event of a compliance failure, the buyer can choose to have the item either repaired or replaced.” In any event, the seller cannot carry out the buyer’s wishes if their choice entails costs that are clearly disproportionate compared with the other option, given the value of the item or the extent of the defect. In such a situation, the seller must - unless impossible - proceed with the method not selected by the buyer. »

- The consumer must prove the existence of a compliance failure in the item in question in the 24 months after the item was delivered.

The consumer is also informed that the legal compliance guarantee applies independently of any commercial guarantee that might be offered. The consumer can also decide to exercise the guarantee against hidden defects in the item sold, as laid down in article 1641 of the Civil Code. In this case, they can choose to either cancel the sale or pay a reduced sale price in accordance with article 1644 of the Civil Code.

Disputes and applicable law

Claims and disputes will always be treated with the utmost attention.

In the first instance, you should write to PYLONES to obtain an amicable settlement, setting the facts out using the contact form.

Should no solution be found, we can, if you wish, call on the services of a mediator, such as those offered by the European online centre for the resolution of consumer complaints.

The current general conditions of sale are governed and interpreted in accordance with French law. However, these general conditions of sale do not affect PYLONES’ compliance with a more favourable provision and which cannot be waived by agreement, by virtue of the law where the customer has their usual place of residence. In the event of a dispute, you can refer the matter to the court in the district where you reside, or to the French courts. PYLONES can refer the matter to the court in the district where you reside.

Personal Data

The information collected will be processed by computers for the purposes of order handling. Data recipients are PYLONES employees as well as service providers who need to access this information in order to fulfil the order and ensure the site runs smoothly. We do not allow PYLONES to communicate this data to any commercial partners without your consent.

According to the Data Protection Act of 6 January 1978 modified in 2004, you have the right to access and amend any of your own personal information. you can do this by using the contact form, or by writing a letter to the Service Clients PYLONES SAS, 41 avenue de l’Agent Sarre, 92700 Colombes (France).

Intellectual property

The website www.pylones.com is fully owned by PYLONES, who holds all of the associated rights.

The entire website is protected by French and international copyright and intellectual property legislation. All reproduction rights are reserved, including iconographic illustrations, photographs, trademarks, designs, models, images, audio and video clips, texts, logos, graphic charters, software and databases (this list is not exhaustive). The reproduction of all or part of this website on any media whatsoever is strictly prohibited without the express consent of Pylones.

PYLONES grants you a limited licence to access and use the Website for your own personal use.

The loyalty programme "MyPylones"

1. MyPYLONES Loyalty Programme Enrollment

Enrollment in the MyPYLONES Loyalty Programme is free and strictly personal. The programme is offered only to individual customers. For the enrollment of minors, the consent of their legal representative will be required.

In-store enrollment: Request your enrollment in the MyPYLONES Loyalty Programme and provide, at a minimum, your first name, last name, and an email address.

Online enrollment at www.pylones.com:

• If you have a customer account, go to your customer account on the PYLONES website, visit the MyPylones section, and tick "Join our loyalty programme."

• If you don't have a customer account, go to the PYLONES website to create an account and fill in the mandatory fields (indicated by an asterisk), and don't forget to tick "Join our loyalty programme."

After your enrollment in-store or online, an email confirming your membership in the loyalty programme will be sent to the email address provided during your registration.

The member has a personal online space, the MyPylones section, which allows them to check their point balance at any time. The member can unsubscribe from the MyPylones Loyalty Programme at any time by unticking the access to the loyalty programme on the "My Personal Information" page.

2. Benefits of the MyPYLONES Loyalty Programme

Any purchase made in-store or on the website www.pylones.com, with customer identification, allows you to accumulate points.

The purchase of any item, even during sales or promotions, allows you to accumulate loyalty points.

One (1) euro spent in-store or on the website pylones.com (excluding delivery costs) is equivalent to one (1) point. For every one hundred (100) points, the member receives a five (5) euro voucher, to be used within 3 months from its issuance. This voucher is compatible with ongoing promotions and can be used once in-store or on the website pylones.com. Once this period has expired, the voucher will expire, but the points will not be lost. The MyPylones member can continue to accumulate points and unlock another voucher.

Accumulated points are retained for 12 months. The 12-month period is extended with each new purchase. If a customer does not make any purchases for a period exceeding 12 months, their points balance will be reset to zero.

The MyPylones member also enjoys other benefits:

• - Birthday offer: On their birthday, the MyPylones member receives a 20% discount voucher, valid for use once within 30 days following their birthday. This voucher is compatible with ongoing promotions and can be used once in-store or on the website pylones.com.
• - Free delivery once a year: All MyPylones members residing in the France (including overseas departments and regions), Switzerland, Belgium, Germany, Austria, and Italy, benefit from free home delivery once a year, on a date chosen by the member, for any order placed on the website pylones.com.
• - Gifts throughout the year, subject to purchase, at certain times of the year.
• - Offered points: 20 points are offered for linking the MyPylones account to a valid email address.
• - Access to private sales and certain  commercial offers reserved for members.
• - Returns or exchanges of products in their original packaging without a receipt.
• - Access to the MyPylones account to check the points balance and benefits.
• - Information about offers, new products,  limited editions.

The MyPYLONES programme is available in all PYLONES stores located in the France Belgium, Italy, Germany, Austria, Switzerland, and on the website www.pylones.com, regardless of the country of residence.

Points cannot be exchanged for financial compensation.

3. PYLONES Loyalty Programme Conditions

At any time, PYLONES reserves the right to modify these general enrollment conditions, including suspending or terminating the loyalty programme. In case of modification, PYLONES commits to inform the members beforehand through the means of its choice. The announcement of the suspension or closure of the programme will be communicated through the most appropriate means (email, SMS, website display, etc.).

Any breach of these general enrollment conditions, any fraudulent use by a MyPylones member, or any third party acting on behalf of the member will result in the automatic deactivation of the loyalty account. Points acquired in violation of these general enrollment conditions or through abusive or fraudulent use will be canceled without any compensation. PYLONES reserves the right to carry out checks to ensure compliance with these general enrollment conditions.

The Loyalty Programme and its general enrollment conditions are subject to French law.

4. Protection of Your Personal Data Please review our personal data protection policy by clicking here.

The E-Gift Card   

Read the additional conditions specific to the E-Gift Card.

The E-Gift Card ("E-Card") is only valid in Pylones shops and on the website www.pylones.com insofar as the currency of the card is accepted by the Pylones shop and/or on the www.pylones.com website. So a Euro E-Card can only be used in a Pylones shop that accepts the Euro currency.

The E-Card is valid for two years from the date of purchase. To use it in a Pylones shop, you can present the barcode or numbers on the gift card in paper format or directly from your phone. To use it on www.pylones.com (excluding postage), fill in the numbers shown in the "Pylones promo code or gift card" field on the card, and then confirm.

The E-Card is not named and does not require a customer account. Ownership of the E-Card is transferred to the holder at the time of purchase. The holder is exclusively responsible for the use and safe-keeping of the E-Card. The E-Card holder may pass it on to another recipient by informing them about the conditions of use of the E-Card. At www.pylones.com you can print the E-Card or send it by e-mail to yourself or another recipient.

The E-Card cannot be replaced if it is stolen, lost or damaged.

The E-Card can be used as often during its validity period as the holder wishes until the total amount is used up. The available balance of the E-Card cannot be refunded or exchanged for cash. The E-Card can be used in conjunction with other payment methods and E-Cards.

Once the validity period has expired, the E-Card cannot be renewed or used to make purchases, and no available E-Card balance can be claimed.

The E-Card cannot be paid for with another E-Card. Products purchased in the shop with the E-Card are subject to the same general terms and conditions of sale as all other products purchased in the Pylones shops. Products purchased with the E-Card on www.pylones.com will be subject to the website's general terms and conditions of sale.

The purchase of the E-Card and its use implies acceptance of these conditions. If you are a minor, you can only use the E-Card with the consent of your parents (or guardians). 

The purchaser of the E-Card has the option of writing a personal message which will be displayed on the voucher accompanying the E-Card. Pylones is not responsible for the written texts and cannot guarantee their accuracy. The added content must not: (a) infringe the intellectual property rights of any third party; (b) violate any applicable law in France; (c) be defamatory, insulting or threatening; or (d) be obscene or paedophilic. Pylones reserves the right to remove any personal content added, at its sole discretion, with or without notice.

Contact   

If you have any questions or comments, or require additional information, you can contact the PYLONES customer service team using the contact form..

 The Internet Dept. is available from Monday to Friday, from 9 a.m. to 1 p.m. and 2 p.m. to 6.30 p.m., on  +33 01 56 83 85 99 (English o French)

GCS last updated: November 7^th 2024

PYLONES SAS
Share capital: €350.000
RCS NANTERRE 332 251 875
Head office: 41 avenue de l'Agent Sarre
92700 Colombes 

France